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SHIPPING & RETURNS

SHIPPING

Free standard delivery within Australia on all orders. 

Shipment within Australia

Flat rate of $10AUD for express delivery within Australia,  When you spend $100 or more, free express shipping is available. 

Estimated Delivery Time

Location

Estimated Timeframe 

Metro Melbourne, Sydney and Adelaide

  2 – 5 Business Days 

Metro Brisbane, Perth and Hobart 

 2 – 7 Business Days

 Regional and all other locations     

2 – 10 Business Days 

International Delivery

All international orders are sent via the DHL network. Please allow approximately 3-12 days for international delivery (Postage times are an estimate only). See below for estimated delivery times within your region. 

Estimated Delivery Time

 Location Estimated Timeframe
New Zealand 
 3-5 Business Days
Asia/Asia Pacific 
5-12 Business Days
Europe/United Kingdom  
3-12 Business Days
USA/Canada 
 7-11 Business Days
Rest of the World 
 9-12+ Business Days

 

 

Dispatch

Your products will be dispatched within two business days after your order. Once your order has been distributed to our nominated carrier it becomes their responsibility and often shipping times can vary. 

 

Changing Orders

Once your order has been dispatched, we are unable to make changes to your order. However, if you realise you have provided an incorrect delivery address, please email us asap at hello@sassaba.com and we will do our best to assist. If a change of address is made directly with your local post office, we will not be held accountable for any lost and/or mis-delivered orders. 

Express Shipping

We offer Express postage throughout Australia for a flat fee of $10. Please select the Express option at checkout. Estimated delivery times are 1-3 days depending on your location. Australia post delivers to some areas on a Saturday.

Tracking

We will provide you with a satchel number, however these are not real-time trackable, They are only traceable in the event they go missing. 

Taxes & Duties 

All applicable taxes, custom fees, and duties are the responsibility of the customer & differs between countries. For more information on import tax thresholds in your country, contact your local postal provider.

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